Carbonite Leaks 2,600 Currents Customers Email Addresses

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Someone at Carbonite is having a bad day and unfortunately it now means many others, at least 2,600 Carbonite subscribers are going to have a bad day as well. This morning I was one of the Carbonite Currents beta subscribers that got an email asking me to take a survey about Currents. The problem is when they sent the email instead of using an email list service or a blind carbon copy they pasted 2600 email addresses into the to field.

 

Just over an hour later Carbonite must have been informed of their mistake and sent out an email apologizing for their mistake. Their apology email states “At Carbonite, we take our customers’ privacy very seriously, and want you to know that no personal or account information has been shared” but that is not exactly true now is it?

Those 2,600 email addresses that they have exposed are also the login email for 2,600 of their customers, or perhaps former customers. If you were one of those unlucky 2,600 I would highly recommend you login to Carbonite and change your password to a VERY strong password if it wasn’t previously. Not to mention every other website you might have used that email address at.

I have already started to get spam to that email address that was exposed. An enterprising Dropbox user has decided sending invites out to those email addresses would be a good idea. Somehow I can’t see Dropbox being to happy about one of their users spamming people.

Mistakes like this hurt a company and Carbonite should really know better since they have had email address leaks in the past. Now I have to deal with more spam thanks to them.

Was your email address leaked by Carbonite? Will you keep using Carbonite Currents because of this error?

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4 responses to “Carbonite Leaks 2,600 Currents Customers Email Addresses”

  1. willemijns Avatar
    willemijns

    i prefer leaked mails than leaked datas ^^ carbonite has lost X thousands accounts content X years ago…

    1. Cloud Storage Buzz Team Avatar

      Yes better emails that losing data but one has to worry about a company that deals in keeping people’s data safe when they don’t even know or remember to properly use a BCC in and email. Not to mention why were they not using an email list service for this type of delivery? I will be keeping track of the spam I get to the email address I used on that account, it will be interesting to see how this list now gets abused.

      Personally I am not very pleased with Carbonite about this. I think they have a decent backup service but it is hard to recommend a company that makes such a rookie mistake.

  2. Brad Jones Avatar

    All I can say is “WoW!” It is a common thing for groups and some organizations to use this practice, like say a local Lions Club Chapter or even the Chamber of Commerce in a smaller town. But when a company who has to brand themselves as secure makes a rookie mistake and puts customers at risk, like you said, someone is having a bad day to say the least. I would imagine it was someone in marketing or research and I would at least hope not someone in charge of security or even development.

    1. Cloud Storage Buzz Team Avatar

      Well it was from the Currents Team asking for feedback. I am sure they are going to get some great feedback now.

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