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MyPCBackup Review

MyPCBackup at a Glance

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MyPCBackup Review
59 votes, 2.49 avg. rating (50% score)

Our Rating

2.75 / 5 stars
★★¾☆☆ 

MyPCBackup Discount

Retail Price for 1 Year: $119.40
1 Year Plan Savings (40%):$48.00
Your Price for 1 Year:$71.40
 
Retail Price for 2 Years: $238.80
2 Year Plan Savings (50%):$120.00
Your Price for 2 Years:$118.80

 

Available as MyPCBackup, ZipCloud and JustCloud brands.

Price:

  • Unlimited Account: $9.95/month
  • Unlimited Account: $41.70/6 Months.
  • Unlimited Account: $71.40/year. Saves you over 40% over monthly plan.
  • Unlimited Account: $118.80/two years. Saves you over 50% over monthly plan.
  • Click here to save over 40% – 50% on MyPCBackup!

Pros:

  • Supports Windows, Mac and Linux
  • Unlimited plan.
  • Mulitple computers allowed.
  • File syncronization.
  • Easy to use.
  • Files storage on Amazon S3 servers.
  • Mobile apps available for Android, iOS, Blackberry, Windows Phone 8 and Kindle Fire

Cons:

  • Limited backup scheduling options.
  • Fairly new company.
  • Need to purchase additional options, like hourly backup etc. Makes pricing complicated.
  • File size limit of 5GB. Makes service unusable for people with large files.
  • Defaults to excluding audio and video files from backup.
  • Be sure to read their Terms and Fair Use Policy. Unlimited does not necessarily mean unlimited.

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Latest Posts / Deals about MyPCBackup

Full MyPCBackup Review

MyPCBackup is a fairly new online backup service having started only back in February 2010. Unlike many new companies that are starting in online backup now however MyPCBackup did not take the reseller route but have choosen to create their own backup software. While the company itself has it’s head offices located in the United Kingdom they currently use Amazon S3 storage servers for storing client data. This gives their service more of an international feel that can be seen on their website with the ability to show prices in US dollars, Canadian dollars, UK Pounds and Euro.

Installation
Once you create an account on the MyPCBackup website you can choose what plan you want to subscribe too. If you want to simply to try the free trial choose the free option otherwise you can select what paid plan you want. The longer your subscrition the cheaper per month your subscription is. If you go for a two year subscription your cost per month drops as low as $4.95/month. Not a bad price for an online backup service offering unlimited storage with multiple computers.

After selecting your plan you will be taken to your online dashboard where you can download the software to install on your computer. Download is pretty straight forward, in fact when I tried it the download started immediately when I was at this page with no need for me to click on the link. If for some reason it does not start automatically you can click the link to download the application.

Once you have the application downloaded simply double click the installed and the installation wizard will walk you through installation on your computer. Once the software is installed you will need to login to MyPCBackup with the username and password that you used to create your account on the website.

Backup
Once the application is installed you will be able to setup your initial backup through the backup setup wizard. You can choose between the basic backup setup to backup your My Documents folder or manually select the files you want to backup. Once your folders and files have been selected the application will start to back them up to the MyPCBackup servers.

For more control about the backup you can view and edit some backup settings. For the trial you can only do a daily backup, but their is an option for an hourly backup but be prepared to pay more for a feature that many services offer as a standard. With the latest release of the software they have added some more control over the backup scheduling that allows you to choose when the backup takes place, but again only once per day unless you upgrade to the hourly feature.

You can also select whether the program uses https or http for backing up your files. I am somewhat surprised that they give you this option since http is not a secure method to transfer your files. Be sure to select the https option.

There is also the option to select how large of files you want backed up. The default is a measly 1MB file size, but the maximum is only 3GB! If you have large files like HD home videos, a large Outlook PST file etc this file size limit is way to small and you will need to look at other services that do not have this kind of file size limit.

While the service is advertised as offering unlimited storage, be sure to read the fine print in their terms of service particularly the Fair Use Policy. If you have a lot of data you could potentially run into problems with MyPCBackup.

Restoring
Restoring your files through the desktop application is as simple as clicking on the Restore Files button. After clicking the button you can select which folders and files you would like restored and where you would like to restore them. After that it is only a matter of waiting for the files to be downloaded and placed in the location you selected. It was an easy process and easy enough for most people to do.

You can also view your files online at the MyPCBackup website where you can select files for download. I could not find a way to select an entire folder for download on the website but if you need quick access to a file or two grabbing them from the website is certainly an option.

Other Features
Multiple Computers – With MyPCBackup you can have multiple computers backing up using the same account. This is great if you have a computer for you, your spouse and kids and you can backup all of them to the same account. Most services charge extra for multiple computers, but with MyPCBackup it is standard. Nice feature to see.

File Sync
MyPCBackup allows you to sync files between your coputers. It works by creating a special folder similar to Dropbox that you can add files to. All the files in the sync folder will be synced across your computers.

Web Access
This is almost a atandard feature with online backup now, but it needs to be noted that you can access your files through the MyPCBackup website. This gives you easy access to your files in the event you need to download a few from a remote location.

Support
Support can make the difference with a service with many online backup services only offering email support. MyPCBackup offers a support ticket system as well as a well publicied phone number on their website in the event you need to get a hold of them. The application as well offers an easy to see help button that will open their help center from the website. If you do have problems getting the software installed they do have some decent video tutorials to help you along.

Overall
MyPCBackup is a new strong contenter for online backup for Windows and Mac users. Their features of offering unlimited storage with support for multiple computers with a file sync feature is a good feature set for people with one or more computers. If you prefer Linux you will have to look elsewhere, but MyPCBackup could be a great service.

A quick hint: Sign up for the trial and wait you will get an email offering you a great 35% discount on the service. That takes your per month rate down to only $3.96/month on a 2 year subscription. With their anytime money back guarantee that could be a great deal.

MyPCBackup is also available as ZipCloud and JustCloud brand names.

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19 Responses to MyPCBackup Review

  1. Paul Parkinson says:

    I have been using Mozy for a long time, but since they dropped their unlimited plan they havent been the same, ive read some good stuff about this company so thought i would give them a go, and WOW, these guys are good.
    Quick, efficent, simply – everything you need! – i waited for the discount also so got a cracking deal. A+ so far!

  2. Sara H says:

    I see some sites that rate this service really high, usually number 1, but you don’t even have it in the top ten. Why is it not in your top ten?

    • Well that is a very long story. The short version is I don’t put services in the top ten based on what their affiliate payout is. Other review websites don’t have that problem, they put the companies in the top ten that will pay them the most. I base the top ten on what services will help people the most. To be honest I was not very impressed with MyPCBackup and think other services are better. It might not make me as much money in the short term but I would rather recommend other services because I think they will serve people better.

  3. Don says:

    This service sucks do not use it you will be sorry! I signed up because they were unlimited, what a joke! I uploaded some of my data and was told I had to much and they cancelled my account. No refund nothing. Moved to CrashPlan and have been happy ever since. Stay away from MyPCBackup and all of their brands they are just bad news.

  4. Cindy F says:

    First, I found out about them by finding a site that listed the top ten backup sites. MyPCBackup was listed as number one. I found out that several of the sites listed are actually affiliate sites that go right back to MyPCBackup, so I don’t think the top 10 list was legitimate.

    Next, I signed up for the 250GB offer for one year. I move folders around on my computer but I don’t have a large amount of photos or videos and I was surprised when they notified me that I was near the storage limit and recommended that I upgrade to more storage. When I went to their site to see my files, I noticed that there were a lot of duplicate folders. Well, they won’t let you delete folders. You have to go into EACH folder and delete individual files!!!! I actually did that to get my storage space down. The display did not show that I had deleted any space, so I emailed them and they told me what my new storage amount was. Then, after the next backup, I was right back up to the 250 GB limit. I then discovered that they also backup your TRASH – which contributes to your storage limit.

    I do not recommend them. They make it difficult to get your storage under control and then tell you that you need to buy more storage space. Bad Business !!!!

  5. Mariano says:

    It is NOT TRUE that you can Backup multiple computers.
    What you can do is to SYNC multiple computers.

    See what their terms and conditions say:
    “If you wish to protect multiple computers, you must obtain a separate paid license for each computer or you must obtain a multi-computer license ”

    You can also read this in their help pages:
    “Please note that MyPCBackup offers unlimited backup space, not unlimited sync space. Whilst MyPCBackup allows you to sync between an unlimited number of computers your paid license only allows you to backup one machine. You are able to purchase an additional license for a second computer with unlimited backup space for only 24.95 a year.”

    I was about to pay for this service, but now I’m thinking on exploring other solutios.

  6. JMAC3303 says:

    “Worst customer service & backup product ever!”

    Pros
    they started out with a great price and plan 6 months ago when I signed up. At that time, product features were good too.

    Cons
    -I paid for my service up front for 2 years and was very pleased. Then, last week they changed the plan, 75% of my backup files were now NOT on the “new” plan. They sent me a support message saying they would happily provide me the service I already paid up front for, if I would only pay that much more money again!
    -upload speeds have been deathly slow
    -technical support has acted confused with past requests, never really providing much help
    -with the new plan, features to cost is no longer very competitive.

    This was a great company to deal with. It smells like change of management or something. When I asked for solutions at customer service, they really did not care what I thought or felt at all. It was a very slimy, greedy feel coming from management.

    There are MANY good backup options out there. Avoid these folks at all cost. You simply can’t trust that they will deliver on what they say they will…but they are happy to take your cash!

  7. treadstone says:

    Avoid like the plague! Product doesnt work, automated email responses from support and then an international number to ring with no response. I got billed for the following year without permission. A total scam!

  8. John says:

    This company is a joke, MyPCBackup offer great value out of the gate, but their support is abismal. They offer nothing when you mail them, and good luck trying to cancel. they do everything they can including ignoring you.
    The service looks good on screen, but look for the small print of what the price does not include, no video of any kind without an add-on limited speed unless you pay to unlock it, the list of add-ons is scary please check them out before you sign up.
    As for cancellation the show “cancel anytime” at signup, but this is apparently at their whim. They spam, they email they send offers and so far they dont actually cancel.
    Avoid this company and shop around.

  9. Dheeraj says:

    They’re really shady with their features and specifications. I still don’t know for how long deleted files are retained.
    As per their website, files are never deleted once uploaded but other information says otherwise.

    I emailed support and ended up in more confusion. I’ve uploaded the conversation here:
    http://i.imgur.com/lPWpHsf.png

    I just recommend forgetting this service; trying for a refund if you ever payed, asking the Credit Card company to not authorize any future payments to this place and moving on with your life.

  10. Andrea says:

    Big dissapointment. They kept offering bigger and bigger discounts and I paid. But then you start to realize you have to pay again for many extras, that you would consider included. To back up another computer add 25 eur, automatic video files 15 eur, large files up to 5 gb 20 eur, NAS support 100 euro, hourly backup 20 eur, SPEED 15 eur. You see it gets very expensive at the end. To backup iPhone pictures, you have to start it over and over again after 10 photos.

  11. Alan O'Brien says:

    MyPC Backup Unlimited is limited!

    Summary: This cloud back up service worked well but there are vague “fair usage” terms which are given no prominence on the main website and you are not warned when you breach them.

    Detail: I’ve had MyPC Backup for 15 months and mostly it has worked well. There have been glitches but tech support was helpful and solved them.

    I sample check from time to time that new files on my home computer’s C drive have appeared in the online back up. Recently I found that files were not appearing in the cloud folder. I ran MyPC Backup several times to no avail. I contacted support who at first were helpful in making suggestions about the cause of the problem. After a couple of exchanges I said their solutions had not worked.

    The next response on 25 May 2013 wasn’t from the tech guy but from 2 people who had this email address: . They said:

    “Hi Alan,

    Regrettably our fair usage policy does apply here and we require you to upgrade to a business account to continue backing up. (www.MyPCBackup.com/business)

    14. Termination and Fair Use Policy
    If you have purchased a MPCB Product or Service that is inappropriate for your actual usage, MPCB may require you to switch to an appropriate MPCB Product or Service which may result in your having to pay MPCB additional fees for use of the appropriate product or to terminate your purchased MPCB Products or Services and refund, on a prorated basis, any fees paid you may have paid on the unused portion of your MPCB subscription.

    (www.MyPCBackup.com/terms)

    In this case we can provide you with a pro-rata refund due to the inconvenience caused if you do not wish to upgrade to a business account.

    Kind Regards,


    George Scott
    Product & Development team
    MyPC Backup
    www.MyPCBackup.com

    Matt Curd
    Product & Development team
    MyPC Backup
    www.MyPCBackup.com”

    There are number of points here.

    1. I had joined the “Unlimited” back up service. If you Google this you will find it just says “Unlimited Storage”. There is no qualification eg an asterisk pointing you to conditions or limitations. If you click on the “Unlimited Storage” link on the main page you get another page which says:

    “Store as much as you want, when you want!

    “No need for external drives.”

    “No limit on file type.”

    “Truly unlimited storage.”

    Innocently I took “truly unlimited storage” to mean what it said.

    2. At no time had I received any warning that I was about to breach or, indeed, had breached any conditions. If I had not checked I might have assumed my data was still being backed up. There was no sign that anything was wrong. So I could have had a crash and lost data which had not been backed up.

    3. I am a home user. I am retired and don’t have a business. I do have a lot of data – photos, music etc – because I have had a computer for 30 odd years and have kept everything. MyPC Back up say I have 2 terabytes backed up. But after the initial back up I am not backing up huge amounts.

    4. When you look at the conditions mentioned in the Founders’ email you find they are vague in the extreme. You can see for yourself by following the links they mention but the relevant condition is 14 – Termination and Fair Use Policy. The key passages are:

    “MPCB SHALL HAVE THE ABSOLUTE AND UNILATERAL RIGHT IN ITS SOLE DISCRETION TO DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF MPCB PRODUCTS OR SERVICES TO USERS WHO ARE DEEMED BY MPCB TO BE USING THE MPCB PRODUCTS OR SERVICES IN A MANNER NOT REASONABLY INTENDED BY MPCB . . .
    For example: If MPCB believes that you are using our service for business or commercial use, MPCB has the sole discretion to amend your service to our Business and Enterprise service which may require you paying additional fees or termination of your account. MPCB may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of MPCB Products or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. Your consumption of MPCB Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of MPCB’s customers, generally.”

    How on earth can a user know whether they exceed the “average level of monthly usage of . . . customers generally”?

    Naturally I immediately protested to MyPC Backup. I told them I was not a business user and objected to the complete lack of warning. I also asked them how they justified their “unlimited” back up claims. Despite several reminders I have had no response.

    If I was feeling kind I’d say the MyPC Backup advertising was misleading. In fact I think they are dishonest and the lack of notice about exceeding limits is appalling.

  12. WARY OF mypcbu NOW says:

    Wow! One person above mentioned how inviting and seducing their website is. It sure is! Also, when I started to close out of their site, a person threw up a screen asking to chat. I was offered a 35% discount. that’s great and will only cost me $85 a year to back up my 2 computers. But, after searching Google with “Bad news about MyPCBackup” just to see if there was anything really bad about them, came across this site. Have you folks ever educated me. Think I’ll stick with Carbonite and pay the $110 yearly subscription for my 2 computers. Carbonite has always been reliable, easy to use and access. Thanks for your comments.

  13. korisnik says:

    The service is a ripoff and scam. I started using their “unlimited” plan on one computer. After doing backup of some files, got note that account will be canceled unless I move over to the more expensive account.
    Desktop application often fails without giving any errors and warnings. It just stops doing backups.
    Online application doesn’t have the ability to delete multiple files or folders containing other folders. Look elsewhere for online backup.

  14. Roody says:

    Their claim of unlimited backup is bogus. If you get up over 1T they send a message saying that your usage is more like a business user. They give you a choice of paying literally 10 times as much or they’ll delete your files. Many other people have received the exact same message – check out the other review sites.

    MyPCBackup is a scam!

  15. Rafael says:

    Stay AWAY from this!!!
    Almost every SINGLE service of backup is charged AFTER you purchase your “UNLIMITED” subscription. You’re offered the “add-ons” after the subscription, and after negotiating almost all of them and CONTINUING using this Online Backup Company, they have the courage to delete all my data telling I should’ve migrate to a BUSINESS PLAN, like reviewed before in some sites out there, they are LIMITED.

  16. STF4all says:

    I originally signed up for MyPCBackup in 2013 because there was a discount offered on their website and I also had an additional discount code. I had the unlimited storage, with free upgrades. 6 months later I noticed some of my files were no longer being backed up. I contacted support and was told they changed their policy on the size limit for files that were backed up, they also no longer backed up audio and video files without an upgrade. To keep my business I offered these upgrades at no additional charge.
    I was also unaware there was an automatic renewal at the end of the year (the renewal is for 2 years)! I was charged almost $300.00! and my eternal drive was no longer backed up. Of course for an additional $80 upgrade I could get this service!
    I contacted them to cancel and was told I could only receive $118.00 refund because it was past the 14 days to refund the charges on any upgrades. Even if I wanted to keep my account and cancel any of the upgrades I would not be refunded anything on the upgrades.
    Stay away from this company! Maybe I didn’t read the terms close enough. but their website makes you think you have a money back guarantee and you don’t!

  17. Kevin says:

    MyPCBackup.com, also “JustCloud” and I think another company are all the same backup service. And all are TERRIBLE!!

    1. The backup software has failed a number of times. They’re solution is to reinstall the software and risk losing previously backed up information.

    2. Customer service is terrible. Good luck trying to get someone who speaks English well on the phone.

    3. Money: They’ve taken money 3 unauthorized times, claiming charges for additional licenses (though there is only one computer on the account). Once I didn’t even catch it to fight it with the credit card company so they got me that time for $37.42. You cannot turn off automatic renewal, you cannot remove credit card information from their clutches, and you can’t get your money back. When I asked for a refund 2 days after they took it, I got this response:

    Thank you for contacting MyPC Backup.

    Regrettably we are unable to refund additional services purchased. This is outlined in our terms and conditions that you had agreed to upon sign up (MyPCBackup.com/terms):

    MPCB License to You; Renewals, Modifications, Limits
    (d) Cancellation of Renewals.

    “…all sales are final and not subject to a refund for the following products multiple computer extra, priority support, additional support, increased bandwidth and other additional products that may be offered from time to time that do not fall within the initial package purchased by you. All extras are concerned one time purchases for the period you selected and will not be eligible for a refund.”

    Please let us know if you need further assistance, we are more than happy to assist you. We are available 24 hours a day, 7 days a week.

    For faster resolution of your issue you may wish to call us on the following numbers:

    US/CA: 1-888-851-0954
    UK: 0844 445 7025
    AU: 61-1800-039-220

    Kind Regards,


    Cresha May Lamparas
    Customer Services Representative

    To which I responded that it was illegal (cancellation always lawful within 3 days). I sent them a response on legal stationery, to which they claim to have refunded unauthorized charge.

    BUYER BEWARE!

  18. Ken Sowton says:

    This company and software can not be trusted. I had 2 long episodes of learning this before I found out the refund promised was also a hoax. They claim unlimited but in practice the bigger my file base got the less it worked. It also was proven beyond doubt to not be backing up what it said it had without showing any errors. A con job all round really which cost me dearly.

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