Someone at Carbonite is having a bad day and unfortunately it now means many others, at least 2,600 Carbonite subscribers are going to have a bad day as well. This morning I was one of the Carbonite Currents beta subscribers that got an email asking me to take a survey about Currents. The problem is when they sent the email instead of using an email list service or a blind carbon copy they pasted 2600 email addresses into the to field.
Just over an hour later Carbonite must have been informed of their mistake and sent out an email apologizing for their mistake. Their apology email states “At Carbonite, we take our customers’ privacy very seriously, and want you to know that no personal or account information has been shared” but that is not exactly true now is it?
Those 2,600 email addresses that they have exposed are also the login email for 2,600 of their customers, or perhaps former customers. If you were one of those unlucky 2,600 I would highly recommend you login to Carbonite and change your password to a VERY strong password if it wasn’t previously. Not to mention every other website you might have used that email address at.
I have already started to get spam to that email address that was exposed. An enterprising Dropbox user has decided sending invites out to those email addresses would be a good idea. Somehow I can’t see Dropbox being to happy about one of their users spamming people.
Mistakes like this hurt a company and Carbonite should really know better since they have had email address leaks in the past. Now I have to deal with more spam thanks to them.
Was your email address leaked by Carbonite? Will you keep using Carbonite Currents because of this error?
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