Sync.com – Brief Beta Review

Sync.comJust heard about a Canadian company the other day called Sync.com. They are still in private beta BUT you can sign up and give them a try. I was surprised I had not heard about them yet considering they have been around since 2011 but I guess they have only been sending invites out to use the service since July 2013.

 

Now you are probably thinking does the world need another Dropbox clone. Sync.com is not just another Dropbox clone, while the desktop application works a lot like Dropbox that is pretty much where the similarity ends. The reason is simple, Sync.com guarantees a zero-knowledge cloud storage service. To quote from their website:

Our Complete Privacy Guarantee
Sync.com guarantees that your data is completely private. Our unique secure storage environment ensures that only you have access to your data. We can’t read your files — nor would we want to. Only you have the keys to access your data — nobody else.

Now I am not an encryption expert, but this looks promising to keep your data stored safe in the cloud.

Sync.com is available for both Windows and Mac OSX, but finding the download links on the website right now is impossible. Once you get your beta invite keep that email because it has the download links to the applications. I am sure that will change once they leave beta.

Installing the desktop app is pretty simple and only took a few minutes. I captured a screen grab video that you can see below if you like. Using the desktop app is very similar to using Dropbox. What is missing is the integration with Explorer to create links and share right from the desktop. You can login to the website and easily share files and manage links but it is just missing from the desktop app.

Uploading was quick and I had no problems. Just like Dropbox it looks like it is only the one folder that syncs so you need to copy the files you want to sync into that folder. Would be nice if you could sync any folder you wanted and perhaps that will be a feature that will be coming still.

The web portal is easy to access and makes it easy to share files and manage your links. I am curious how they manage to keep a zero-knowledge environment if you use the web portal. This is often where there are problems, even SpiderOak who also provides a zero-knowledge cloud backup and storage, states that to maintain a zero-knowledge environment you should only access through the desktop application. Sync.com seems to have found a way for the browser to decrypt the files to maintian zero-knowledge. I asked them on Twitter and they stated the browser does decrypt the files.

Sharing files and folders is easy to do through the web portal and you get this nice warning that they cannot send the email for you. You can also easily delete the shared links for files you have shared as well.

Sync.com Sharing Files

Sync.com currently offer two plans. A free 5GB plan that has a limit of a 30-day revision history. You can also earn 500MB extra space for every referral you send. They also offer a 500GB that is usually $9.99/month or $99.00/year. When I wrote this that plan was currently on sale for 50% off so you could get it for only $49.50. You get unlimited devices and unlimited revision history. A pretty good price for 500GB of storage compared to some other cloud storage services.

It is always great to see more competition in the cloud storage space, especially secure encrypted services like Sync.com. It will be interesting to see how they do once they come out of beta. If you are interested in trying Sync.com feel free to use my referral link.

Have you tried Sync.com? What was your thoughts and impressions of the service? Let us all know in the comments.


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6 responses to “Sync.com – Brief Beta Review”

  1. MarkNL Avatar
    MarkNL

    Sync.com has a good product. Technical support is good (quick response). Sales or other non-technical questions take much longer to get a response.

    They only offer 5MB/s up- and download speed. Takes ages to upload your data. But in case of a crash, it will take you several days to download your own files because of this slow download speed. Why don’t they offer unlimited upload and download??

    Good product, but keep in mind it takes several days to download several GB’s of data back to your computer. And….. Didn’t you choose for such a service in case of a crash after all?

  2. Jose Avatar
    Jose

    Unfortunately, as of June 2015 it is buggy as hell. I wanted to use it, but after a month of bugs my company is moving away from sync.

  3. Dave Kirby Avatar
    Dave Kirby

    In concept this could be done and would be a very useful service. But the documentation is not very good yet and some of the behavior of the service indicates that the decrypting key material is stored on the server. For example, suppose you store files from one PC (PC A)on the server and then install the app on another PC (PC B). Once you provide PC B’s copy of the app with the user id and password, you can see the files on the server (originally from PC A) on PC B. I can’t think how this could be done except if the decrypting key material is on the server. At minimum, they owe us a better description of the process that ensures that sync.com (nor some one who hacks the server alone) can get the key and decrypt the files.

    1. Cloud Storage Buzz Team Avatar

      What you describe is pretty standard practice. SpiderOak and many others that offer private encryption keys work exactly the same as long as the encryption and decryption occur in the app on the local machine. The key would be created by the combination of the username and password most likely.

      It is the web portal that is the harder part to understand since the encryption key would need to be sent to decrypt the files to make them available on the web.

      Agreed that more documentation would be helpful.

  4. narj Avatar
    narj

    I’ve been looking for the latest free cloud storage services out there and comparing them to the more established names like Dropbox, Onedrive, Google Drive, Box, etc. Thanks for the heads up!

  5. Jake Avatar

    I also had not heard of this one until now. Looks quite good though so I will have to keep my eye on it. Good find!

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