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CrashPlan vs. Carbonite

Overview

An overview of what service wins in each category.

Feature Carbonite CrashPlan Tied
Backup Speed
Yes
Pricing
Yes
Operating System and Desktop Client
Yes
Local Backup Support
Yes
Mobile Apps and Backup
Yes
File Sync
Yes
Backup to Friend
Yes
Ease of Use
Yes
Totals
3
4
1
Winner CrashPlan
Sign Up for
Carbonite
Sign Up for
CrashPlan

This comparison post was originally published on September 6, 2012. Since then there has been a number of changes to both Carbonite and CrashPlan so I have updated this post and republished it.

Comparing Carbonite to CrashPlan seems to cry out for a cheesy Star Wars quote about the learner surpassing the master but I will try to refrain. There is no doubt that Carbonite and CrashPlan have a lot in common but there are significant differences between the two services and depending on your needs those differences will determine whether you want to use either Carbonite or CrashPlan .

Previously this post did a very cursory look at both services. This time I want to look closer at some features both services offer and see who actually comes out ahead.

Backup Speed
Carbonite used to throttle users backup depending on how much space they were using. This was one of the biggest problems with Carbonite, thankfully they have seen the errors of their ways and removed the bandwidth throttle.

CrashPlan has never stated that they throttle bandwidth but the service is not always quick either. In fact in my year using the service I was never able to complete my initial backup to CrashPlan Central and it seemed to get worse the longer the service ran on my machine.

Winner: Tie

Pricing
Carbonite plans are all only for one computer. The difference between plans is a different level of features. This does make it a little harder to compare the basic Carbonite plan to CrashPlan plans. In order to get all of the features of CrashPlan with Carbonite you really need to get the Home Premier plan, and even then you will not have multiple computer backup, but you would have external hard drive backup, mirror image backup, automatic video backup and the ability to order a restore by mail.

CrashPlan is very competitive in their pricing and are one of the few services that offers a family plan to backup up to ten computers on one account. That is great, if you actually have ten computers to backup to one account it would then be a great deal. The reality is though most people don’t have 10 computers and the CrashPlan family plan is not as economical as multiple accounts sometimes.

CrashPlan Unlimited CrashPlan Family Unlimited Carbonite Personal Basic Carbonite Personal Plus Carbonite Personal Prime
Monthly $5.99 $13.99 NA NA NA
Yearly $59.99 $149.99 $59.99 $99.99 $149.99
Two Years $114.99 $289.99 $113.99 $189.99 $284.99
Three Years $164.99 $399.99 $161.99 $269.99 $399.99
Four Years $189.99 $429.99 NA NA NA

If price is your only concern CrashPlan is clearly ahead, especially if you want a family plan to backup multiple computers.

Winner: CrashPlan

Operating System Support
Carbonite has desktop clients for Windows and Mac. This covers the majority of desktop computer users out there. I know Linux users probably don’t think that way, but that is the reality. It is worth noting that some features such as using a private encryption key and the features listed in the Home Plus and Home Premier plans are only available to Windows users. The Mac version of Carbonite it only available in the basic Home plan. That puts Carbonite at a disadvantage on the Mac.

CrashPlan, as I have stated previously, uses Java. I personally hate Java, that aside it does give CrashPlan the ability to run on Windows, Mac, Linux and even Unix with the same features. If you can stand Java CrashPlan is clearly a winner here.

Winner: CrashPlan

Local Backup Support
Carbonite added a local backup option with their Home Plus plan. With the Home Plus plan you also get support to backup external hard drives on Windows machines.

CrashPlan offers a local backup option with all of their plans. In fact, you can actually download and install CrashPlan for free and use it just for your own local backup.

Winner: CrashPlan

Mobile Apps and Backup
Carbonite offers a very robust mobile app on iOS, Android and Blackberry. The Carbonite app on Android in fact is one of the best cloud backup mobile apps I have seen. Not only can you access your backed up files from your computer you can also backup the photos and videos from your Android device, locate it in the event it goes missing, wipe it remotely, perform a remote capture and make it ring. The iOS app is not as full featured and really only offers access.

CrashPlan mobile apps offer a access only. They do not allow you to backup your photos or videos.

Winner: Carbonite – On the strength of their Android app alone. iOS apps are very similar.

File Sync
Carbonite, while it does not offer multiple computer backup, the do offer a sync client. It is still in beta and is called Currents. It is a separate download and install on the computers and mobile devices you wish to sync files between. Could be very useful for people that want to work on files on the go and keep them all synced and backed up at the same time.

CrashPlan is backup, no fancy sync available for home users. While Code42 has recently introduced a sync service called SharePlan it is only for enterprise users.

Winner: Carbonite

Backup to Friend
This a unique selling point of CrashPlan and there is no equivalent with Carbonite. While it sounds great in theory how many CrashPlan users actually use it is another question. Do you want to actually give backup space to your friend? I could see students making more use of it than most other groups.

Winner: CrashPlan

Ease of Use
Carbonite is easy, almost as easy as Backblaze to use. It is one of the selling points of the service. It has always been one of their selling points. In fact if you just need an easy service that protects your computers files and stays out of the way Carbonite does it.

CrashPlan is not so easy. It has gotten better, but it has a large number of options and if you just want a backup it has gotten easier but the options still tend to get in the way. On Windows the client is better but on Mac and other systems it gets even more complicated needing to install Java. It is still to much geek software written for other geeks, not software written to jsut get the job done.

Winner: Carbonite

And the Winner Is?
CrashPlan

Out of the eight categories above CrashPlan takes the lead, particularly where price is a concern and if you have multiple computers with multiple operating systems.

Whether you choose Carbonite or CrashPlan is really going to depend on the type of computer user you are. Carbonite, while not as user friendly as Backblaze, is easy to use and runs well. If you only have one computer and want to make sure your files are safe Carbonite is a great choice. If you are installing it for someone else Carbonite makes a great choice as well.

If you are an IT pro, have multiple computers to backup or just want to tweak everything about your computer backup then look at CrashPlan. It is cross platform, allows you to backup between computers and is less expensive than Carbonite.

Here is a handy table for you to compare more of the features of each service side by side.

Feature Carbonite

Visit Site
CrashPlan

Visit Site
Founded 2005 2007
Free No Yes – but only local/friend backup.
Trial Yes – 15 Days Yes – 30 Days
Windows Yes Yes
Mac Yes Yes
Linux No Yes
Unix No Yes – OpenSolaris
File Sharing No No
Locked Files Yes Yes
Size Unlimited Unlimited
Restore Options Client, Web, USB HD (HomePremier Account Only) Client, Web, DVD, USB HD
External Drives Yes – HomePlus And HomePremier Plans Support External Hard Drives. Yes
Local Backup Yes – HomePlus And HomePremier Plans Support Local Backup. Yes
Network Drives No No
Webaccess Yes Yes
Encryption Yes Yes
Multiple Computers No Yes – Family Plan Only.
Encryption Keys Yes – Windows Only Yes
Support Options Email, Chat, Phone Email, Phone, Live Chat
File Size Limit 4GB – Larger Files Can Be Manually Selected. No
File Sync Yes – With Sync and Share No
Bandwidth Throttling No No
Backup Scheduling Yes Yes
Backup Continuously Yes Yes
File Versioning 12 Versions Yes – User Defined Setting
File Archiving 30 Days Unlimited
iOS App Yes Yes
Android App Yes Yes
Windows Mobile App No Yes
Blackberry App Yes No
Nokia App No No
Price Month NA $5.99
Price Year $59.99 $59.99
Price Two Year $109.99 $114.99
Price Three Year $149.99 $164.99
Price Four Year NA $189.99
Promo Code Yes – Click To Save 10% No – See latest posts below for possible coupons.
Review Read Our Carbonite Review Read Our CrashPlan Review
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About Lee

An all around Internet geek Lee divides his work time between Cloud Storage Buzz and LGR Internet Solutions. His passion to help people backup and keep their files safe was the main reason he helped start Cloud Storage Buzz.

2 Responses to CrashPlan vs. Carbonite

  1. Emily says:

    You say that after a YEAR of using CrashPlan, you’ve still never completed your initial backup and that it seems to get slower with time?! This is really disconcerting. What is the point of online backup if your files are never really backed up?

    Can you let us know how big that initial backup was? I’m a week into a Carbonite trial and have only backed up 25% of my 300GB HD…I thought that was an issue, but a year?!

    • Lee says:

      That is pretty good for a week. On my connection I should be able to upload roughly 8GB a day if I don’t do anything else on the Internet. When I was using CrashPlan I only ran it at night so I expected to upload 4GB a day. My backup size was just under 500GB, a copy of my Backblaze backup. CrashPlan just never got it done, but I had other issues with their software so their might have been other problems causing it.

      If you are just in the trial don’t expect to upload it all. It is just a trial after all. If it has done 25% in 7 days that is enough for you to tell how long it should take. It is also enough for you to do a test restore.

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